Product designer. I make complex operational systems simple.
Fifteen years designing enterprise and government software, from hands-on craft to leading design at [24]7.ai. Lately I've been the operator myself, and I build my own tools with AI every day.
Selected work
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Public meetings, twenty years apart
Tools for the people running live public meetings: touchscreen voting at Granicus, and a keyboard-first clerk console, prototyped with AI, for Govinity.
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Running a property portfolio like a product
An operating system for a multi-owner real estate portfolio: automated intake from four property managers, a maintenance and asset register, and decision tools for non-technical owners.
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Safe changes for the people who build AI
Tools for teams building, testing and deploying chatbots for major brands, including a preview of each change's impact before it goes live.
Writing
Model before pixels
Why mapping what users believe a system does is the fastest way to design it well.
Prototype to decide
Paper, Figma or working code: use whatever gets a real answer fastest.
Restraint
The simplest interface that does the job, and why every extra element has to earn its place.